Frequently Asked Questions

Have questions about Fragrances by Unique? We've got answers! If you don't see your question here, feel free to contact us.

Ordering & Shopping

Q: How do I place an order?
A: Simply browse our collection, add your favorite fragrances to your cart, and proceed to checkout. We accept all major credit cards and secure payment methods.

Q: Can I get a discount on my first order?
A: Yes! New customers receive 15% off their first purchase. The discount will be automatically applied at checkout.

Q: Do you offer gift wrapping?
A: Please contact us for gift wrapping options and we'll be happy to help make your purchase extra special!

Shipping & Delivery

Q: How long does shipping take?
A: We typically process orders within 1-2 business days. Shipping times vary by location but generally take 3-7 business days within the US.

Q: Do you ship internationally?
A: Please contact us about international shipping options and we'll do our best to accommodate your request.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Products & Fragrances

Q: How do I choose the right fragrance?
A: We're here to help! Check out our product descriptions for scent notes and recommendations. You can also contact us for personalized fragrance advice.

Q: Are your fragrances authentic?
A: Absolutely! We only carry authentic, high-quality fragrances from trusted sources.

Q: What size bottles do you offer?
A: Our fragrance sizes vary by product. Check individual product pages for specific size information.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days for unopened items in original packaging. Visit our Return Policy page for complete details.

Q: Can I exchange a fragrance for a different scent?
A: Yes! We offer exchanges within 30 days for unopened items. Contact us to arrange an exchange.